@all - Even though Khemka IT infrastructure will come under Operations, what innovative ideas (regarding improvement of IT infrastructure in general) were running through your head while waiting for technical snags to be fixed......
My Take on itThere should be a feedback mechanism that rates the provider for the quality of their services. The facilities that we have in Khemka are good. However, the way it is managed and run is not optimal. That is the one single largest reason why we lose face when dignitaries visit as well. We should have a service rating system which notes down how many times the IT services failed to function and what was its impact - on the speaker and the brand of ISB in general (apart from the loss of time). This is a risk and reward mechanism that would set a certain expectation in the contract.
E.g. minor glitches - e.g. those that can be resolved in under 5 mins; moderate glitches - e.g. Projector/ PC not working (and not checked earlier) and takes 10-15 mins to resolve; major glitches - More than 15 mins - These cause major reputational damage and impacts ISB brand image. This kind of model will lay the onus on the contract bidder to deliver quality every single time. If they fail to deliver on their promise, the feedback mechanism will take care of it. This is more on the lines of IT Production Service contracts.
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